Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken; or
- Good is the wrong size; or
- Good is the wrong style; or
- Good is the wrong color.
Refunds do not apply to the following goods:
- Items requested after 14 days of receipt.; and
- Sale Items.; and
- Personalized Items (expect as noted above)
Returns
Returns can be made by mail. To return a good by mail, use the following procedure:
- Send an Email to info@CreationsByHebert.com. Provide your order number, a description of the issue, and if you want a refund or a replacement. A picture is preferred, but not required.
- We will reply by Email within 2 business days with your return authorization information and any additional instructions.
- Pack your goods and attach the return label that was included in your return authorization Email.
- Go to your nearest post office and pay the necessary postage.
If a refund is requested, it will be processed within 5 days of receipt of your return. If a replacement was requested, you will be notified by email of the expected shipment date. Wooden signs have significantly longer lead time.